Terruño Negro Cancellation Policy
Vinícola Tres Raíces Cancellation Policy
Contact: restaurante@tresraices.com.mx / +52 415 113 5250
1. General Terms
This cancellation policy applies to all services purchased through Vinícola Tres Raíces. By making a reservation, the customer agrees to these terms.
2. Cancellation Deadlines for Tours & Tastings
- Cancellations made more than 10 days in advance:
The customer will receive a full refund of the amount paid.
- Cancellations made 9 to 1 days before the service/event:
50% of the value of the booked experience will be retained. The remainder will be refunded.
- Cancellations made less than 24 hours in advance:
No refund will be issued for late cancellations.
3. Refunds
- Refunds, where applicable, will be processed within 8 to 16 business days.
- Cash refunds are not available.
4. Force Majeure
In cases of force majeure (natural disasters, health emergencies, government restrictions, etc.), we may offer:
- Rescheduling at no additional cost.
- A credit for future use, depending on the case.
5. How to Cancel
Cancellations must be requested in writing through our customer service number (+52 415 113 5250) or by email: restaurante@tresraices.com.mx
6. Acceptance of Terms
By confirming the reservation, the customer acknowledges having read and accepted the cancellation policy described here.
BANK DETAILS:
ACCOUNT HOLDER: TRES RAÍCES SPR DE RL DE CV
BANK: BANREGIO
ACCOUNT: 075 77 040 0015
CLABE (INTERBANK CODE): 0588 2275 7704 0001 51
PAYMENT REFERENCE: Degustación Terruño Negro
*Once payment has been made (deposit/transfer), please send the payment receipt to the Terruño restaurant mobile number (+52 415 113 5250), which will be your point of contact.
INVOICING:
1. Invoices must be requested ON THE SAME DAY of your visit or within 3 days.
2. The invoice will be issued for the total amount consumed.
3. The invoice will be sent within 5 days of the request date.